You may have to return a product or order for a number of reasons, for example because:

1. You made a mistake or you are not satisfied (Satisfaction Guarantee)
2. Wrong product was delivered
3. The delivery was damaged during transport

You can read below how you can return your product or order in such situations.

Satisfaction guarantee / Cooling off period

We want you to be completely satisfied with your purchases from Realoutdoorfood.Shop . However, it is possible that you have made a mistake with your purchase or that you are not satisfied with the way the order has been processed. You can then return the product to us within 14 days. The product must be complete and in proper packaging. Products that are damaged are not eligible for a refund. The costs and the risk of the return are for the account of the customer. The cooling-off period of 14 days only applies to consumers.

Some products are not eligible for our satisfaction guarantee:
• Items that are incomplete
• Items that are damaged

Defective or wrong product

If you have received a wrong product or you suspect that a product is defective, please contact our customer service via via service@xfood.nl

Return procedure

Always contact our customer service first!

1. Make sure to enclose your (copy) invoice with the shipment.
2. Make sure you include a thorough complaint description.
3. Make sure the product is returned completely.
4. Ensure proper packaging.
5. Provide an e-mail and/or telephone number where you can be reached.
6. Make sure you send your package with sufficient postage.

Return address

You can return your product(s) to:

Vasco
Attn. XFood.nl
Ringdijk 378
2983GS Ridderkerk
Netherlands

Costs for returns

The costs for returning a product are for the account of the customer, unless it concerns a product incorrectly delivered by us.

Note: All returns must be sent prepaid. In case of an incorrectly delivered product, XFood.nl will refund the shipping costs to you. Packages that are not stamped are always refused by us.

Conditions for return or exchange

The following guidelines apply to all returns:

• The product must be provided with a (clear) problem description
• The product must be provided with a copy of the purchase invoice
• The product must be properly packaged

Refund

When you return an item purchased online, we undertake to refund you the purchase amount as soon as possible. This will never be later than 14 days from the day on which we have received the returned item(s) and verified that they comply with our return policy.

The refund will be made via the same payment method used for the order

Suggestions and complaints

At Realoutdoorfood.Shop everything revolves around satisfied customers. If you have a bad experience with our service, we would like to hear from you. You can direct your complaint to the customer service department.

If you are not satisfied with our customer service response, then you can direct your complaint to the management. This can only be done in writing:

XFood.nl
Bernhardstraat 4
4554 BC WESTDORPE
The Netherlands